Refund policy

We want you to love your Badass Hammocks gear. If something isn't right, here's how returns work.

Return window: You have 30 days after your item is delivered to request a return.

Eligibility: Your item must be in the same condition you received it: unused, unwashed, with tags, and in its original packaging, with a receipt or proof of purchase. Used gear is not returnable unless it is defective.

How to start a return: Email maxpjensen@me.com with your order number and the items you want to return. If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Return address:
Badass Hammock Co, 10609 State Highway 238, Afton, WY 83110, United States

Return shipping: You pay for return shipping unless the item is defective or we sent the wrong item, in which case we cover it. Original shipping charges are non-refundable unless the item is defective or we sent the wrong item.

Damages and issues: Please inspect your order when it arrives and contact us within 30 days of delivery if the item is defective, damaged, or wrong, so we can make it right.

Exceptions: Sale and discounted items can be returned just like full-price items. Gift cards cannot be returned.

Exchanges: Return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds: We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. Your bank may take extra time to post it. If more than 15 business days have passed since approval, contact maxpjensen@me.com.